✨ Frequently asked questions about products and materials
What materials are used in your jewelry?
JOOLIAN jewelry is made from high-quality metals such as sterling silver, 24k gold plating, gold-filled, and hypoallergenic alloys. Each piece is carefully selected for durability and shine.
Is your jewelry tarnish-free and water-resistant?
Yes, our jewelry is water and stain resistant with proper care. However, we recommend avoiding perfumes, lotions, and excessive humidity for a longer lasting shine.
Are your products hypoallergenic?
Yes, our jewelry is nickel and lead free, made from skin-friendly materials and safe for sensitive skin.
🔁 Returns and Exchanges
What is your return policy?
We accept returns within 7 days of delivery. The item must be unused and in its original packaging.
How do I request a return or exchange?
Please contact us via email or WhatsApp with your order number and reason for return/exchange.
Are there any items that cannot be returned?
Yes, sale items or custom items are not eligible for return.
🚚 Shipping and delivery
How long does delivery take?
Domestic orders ship within 3-5 business days. International shipping takes 7-15 business days.
Do you offer express delivery?
Yes, express delivery is available at checkout for an additional fee.
Can I track my order?
Yes! A tracking link will be sent via email or SMS after your order is shipped.
📏 Sizes and fit
How do I know my ring or bracelet size?
You can refer to our size guide available on each product page. If you need help, contact us and we will help you with the sizing process.
Can your necklaces and bracelets be resized?
Yes!! Most of our necklaces and bracelets come with an extension chain that allows you to determine the size for yourself. If you need a costume size, please contact us and we will adjust it to your size. Please check the product description.
🎁 Packaging and gifts
Do you offer gift wrapping?
Yes! All JOOLIAN items come in elegant gift-ready boxes. You can also add a personalized message at checkout.
Can jewelry be sent directly as a gift?
Absolutely! We do not include invoices in the package, and we can add your gift message.
